Suggestions, Compliments and Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the link below and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

You can also use this form to give compliments to the practice or feedback anything you felt the practice has done particular well in or helped you with.

Want to make a complaint?

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We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please write to the practice manager at Lister House Surgery, The Common, Hatfield, Hertfordshire, AL10 0NL.

Alternatively, you can collect a complaint form from reception.

Our complaints system meets national criteria. Making suggestions or complaints will not influence the care or treatment you receive.