Practice Information
Training Practice
Training Practice
Lister House Surgery is an accredited training practice, since 2020.
What is a Training Practice?
Training Practices are involved in medical education. They may be involved in the supervision of trainees from different professions (e.g. doctors, nurses, pharmacists) and may support these trainees at different stages in their training.
What makes a training practice special?
Training practices must commit to high standards of clinical care. They are inspected regularly not only by the Care Quality Commission (CQC) who inspect every practice but also by Health Education England (HEE) who ensure that training practices and their approved trainers are providing an appropriate teaching environment.
Training practices benefit from training because they have continuous exposure to bright, enthusiastic and motivated trainees who bring with them fresh perspectives and ideas. They also have a strong ethos of learning and development ensuring up-to-date clinical practice and an emphasis on team-working.
Our patients report high levels of satisfaction in consultation with our trainees and will often ask to see them specifically.
What types of trainee are at the surgery and how might I meet them?
The main type of trainee you are likely to meet in our surgery are our GP Registrars. These are fully qualified doctors who have had at least two years of post-qualification experience prior to joining us, often much more. They have chosen to specialise in general practice and will spend between 6 and 12 months working in our practice while they undertake their professional exams.
Registrars can see patients and prescribe for them independently; you will usually notice no difference when consulting with them than you would with one of our fully qualified GPs. They may have slightly longer consultations to begin with and they may have another GP sitting in with them when they are being assessed.
You may be asked to have your consultation with our registrar recorded for their communication skills examination. Your permission will be sought before the recording takes place and you are under no obligation to say yes. Recordings will be kept securely and seen/listened to only by the trainer(s) involved in supporting that registrar and the examiner(s) assessing the consultation. The recordings are destroyed after use.
During their placement with us it is important that our registrars get feedback from patients so you may be asked to complete a questionnaire after your consultation – this feedback is anonymous.
As well as GP Registrars, we also support the training of both medical students. Patients may meet medical students in the surgery or accompanying the doctor on their calls. These students are going through a very important part of their medical training and your co-operation is extremely valuable and much appreciated. However, no intrusion on the privacy of the consultation will take place against the wishes of the patient. If you do not wish for the students to be present in your consultation then please let us know.
How do I know that the trainee I see is being adequately supervised?
All of our GP registrars will have an approved trainer within the practice who oversees their education whilst they are with us.
They monitor their progress during their placement and ensure trainees are working safely. Every trainee has a named supervising doctor for each clinical session in the practice and covering them. They spend time debriefing the trainee at the end of each session but may also be called upon to give a second opinion whilst you are in the room if there is any diagnostic uncertainty.
Can I refuse to see a trainee?
Our GP trainees are part of our team and are fully qualified doctors. You will not routinely be informed that you are seeing a registrar when you book your appointment.
Practice performance
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Care Quality Commision Report
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
Our overall CQC Rating was: GOOD
Purple Star Award
The Purple Star award is accredited to health services who demonstrate the delivery of exceptional high quality reasonably adjusted services to adults with learning disabilities across Hertfordshire, in line with the requirements of the Equality Act 2010.
Did not Attend
5,091 The number of patients that did not attend for their appointments in the last year.
That equates to 848.5 hours of clinical time wasted. These appointments could have gone towards someone that needed them.
Hatfield Primary Care Network
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What are PCNs for?
To provide new, easily accessible services that meet the changing needs of people in the local area. There is a particular focus on helping the increasing number of people with long-term conditions manage their health and promoting positive, preventative healthcare.
How long have PCNs existed?
Since 2019, when they were introduced alongside the NHS Long Term Plan and the revised GP contract.
What does it mean for patients?
There is a broader range of specialist services that are now easily accessible through GP practices and tailored to the specific needs of the patients. It also means patients will get to the best person to help them sooner.
What does it mean for practices?
There are clear and consistent pathways for practices to refer patients to the specialist services that patients need.