COVID-19 (Corona Virus) Practice Update

We would like to thank you all for adjusting to the changes made at the practice in light of COVID. We would like to advise you of the following at the practice.


When asked to attend the practice:

  • You will not be able to enter the practice without an appointment or asked to attend.
  • You must wear a face covering. If you are exempt from wearing one the receptionist will ask to see proof of this and make the GP aware of the reasons why.
  • You should attend your appointment alone. If you have children we ask that 1 parent attends and those needing assistance from family members of carers can attend with 1 other person.
  • You wash your hands/ and or use hand sanitisers. Hand sanitiser is available at both entry and exit points at the practice.
  • The surgery remains open with the front door closed. To get assistance we ask that you knock on the front window to alert the receptionist  of your presence who will help you.


Telephone triage system

We continue to offer telephone triage service. When calling the practice the GP will get back to you on the same day. The receptionist will not be able to give a specific time for the call back but we recommend that you stay by your phone and ready to accept the call. The GP will call a maximum of x2 times. If you miss both calls you will be asked to call again another day. It is at the GP discretion if they feel you need a face to face appointment.


Video Consultations


Clinicians will now have the ability to offer Video Consultations to patients if they feel this would add additional clinical benefit. The doctor will send an SMS with instructions to join the Video Consultation following the initial telephone call to you. It is a web based platform form so you do not need to download the APP if you do not want too.

For more help on video consultations click here.




We recommend using the e-consultation service for help, and advice from a nurse or doctor or administrative support. You can now also send pictures using e-consult click here for more detail 


You can use e-consult the service to complete reviews and send to the GP, these include; asthma, Diabetic, COPD, Hypertension, contraception, medication reviews.


We will get back to you by the end of the next working day.  


If you do not have online access yourself please ask someone you know to help you. You can instead ring the surgery to speak to a receptionist but please bare in mind there may be a waiting time to get through and you will not be able to give us as much information as when using the e-Consult. 


Home Visits


All home visits requests will be phone triaged by a doctor first. Home visits are a high risk situation for both the patient and the doctor. Therefore, where possible, we will try initially to manage the problem over the phone. This is a change for many patients so if you are a patient or a relative please understand the reasons if a visit does not take place. 


As with all consultations if you have been phone triaged and then your condition changes please let us know.






The practice encourages the use of EPS electronic prescription service. This allows you to order your prescription online and can be collected from a pharmacy.

Click here for more details


Please do not attend the surgery to drop off prescription requests. For routine prescriptions request these via on line access. Please submit an eConsult if you do not have the forms to request this. For medications not on your repeat list please request these via an e-Consult. 



We will not be printing prescriptions were possible, they will sent be electronically direct to your nominated pharmacy. If you do not have a nominated pharmacy please add this to the prescription request notes.


Please use self help first where possible


We urge all patients to use our online e-CONSULT self help function or NHS online ( to obtain advice about your problem before contacting the surgery.



Flu Clinics


Flu clinics will be taking place at the practice this year but may be slightly different to usual. We will shortly be posting information of what to expect and how these will be run to the website.

We understand what a massive change this is. By introducing the above actions we hope we will be able to continue to provide a service to our patients through out this difficult period. The current situation continues to change and we will keep our patients informed via our website of any further changes. We hope to revert back to our normal processes in the near future.


Thank You

 Lister House Surgery

Last updated: 14th Aug 2020