Practice News

31st Mar

COVID-19 (Corona Virus) Practice Update

COVID-19 (Corona Virus) Practice Update

 
In light of the most recent guidance we are making some dramatic changes in attempt to keep the practice running. If we have confirmed cases who attended the surgery then that building will have to be shut for deep clean, and if several staff members contract the virus the whole practice may stop functioning effectively. We need to do all we can to stop that happening so that we can continue to provide advice and help to those who really need it.
 
No entry to either surgery without an appointment
As off Tuesday 24th March no one will be allowed to enter either surgery unless they have been asked to attend. 
 
Telephone triage system

From Monday 9th March 2020 we started a full telephone triage service. This means if you would like an appointment or administrative support you will always be called first and only if unavoidable will you be asked to attend the surgery.  
 
Contact us by using eConsult via our website
 
If you need help, either doctor/nurse advice or administrative support (eg sick notes) we request you complete an eCONSULT form online via our website. If you do not have online access yourself please ask someone you know to help you. You can instead ring the surgery to speak to a receptionist but please bare in mind there may be a waiting time to get through and you will not be able to give us as much information as when using the eConsult. We will get back to you by the end of the next working day.  
Home Visits
 
All home visits requests will be also be phone triaged by a doctor first. Home visits are a high risk situation for both the patient and the doctor. Therefore, where possible, we will try initially to manage the problem over the phone. This is a change for many patients so if you are a patient or a relative please understand the reasons if a visit does not take place. 
 
As with all consultations if you have been phone triaged and then your condition changes please let us know.
 
Prescriptions
Requests:
Please do not attend the surgery to drop off prescription requests. For routine prescriptions request these via on line access. Please submit an eConsult if you do not have the forms to request this. For medications not on your repeat list please request these via an eConsult. 
 
Collections:
We will not be printing prescriptions were possible, they will sent be electronically direct to your nominated pharmacy. If you do not have a nominated pharmacy please add this to the presription request notes.
 
​Please use self help first where possible
 
We urge all patients to use our online eCONSULT self help function or NHS online (www.nhs.uk) to obtain advice about your problem before contacting the surgery.
 

We understand what a massive change this is. By introducing the above actions we hope we will be able to continue to provide a service to our patients through out this difficult period. The current situation continues to change and we will keep our patients informed via our website of any further changes. We hope to revert back to our normal processes in the near future.
 
If you have any concerns about Covid-19 please visit 111-ONLINE: https://www.nhs.uk/conditions/coronavirus-covid-19/  The 111 service is being overwhelmed with calls, please only call them for advice about Coronavirus if you think you have Coronavirus and are significantly short of breath. 
 
                                                                                                                                                             Support for those in isolation with no support

Support for those in Isolation with no support

For those in isolation who have no support network in place please visit:

www.gov.uk/coronavirus-extremely-vulnerable or call 0800 0288327, the Government’s dedicated helpline.

Thank You
 Lister House Surgery
31st Mar

Coronavirus (COVID-19)

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Stay at home to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home

Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

There is separate advice about:

Symptoms and what to do

Do not leave your home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.

Only call 111 if you cannot get help online.

Read general information such as:

25th Feb

Website under construction

Due to patient feedback we have updated our site to make it more user friendly. During our transition period some aspects of the site may not be fully functional. If you encounter any issues please contact reception team. Once the site is fully restored you will no longer see this message.

29th Jan

New GP’s at practice

The practice is delighted to welcome all newcomers to the practice including:

Dr Sharon Grayeff (GP partner)

Dr Grayeff is highly skilled GP with a strong background in education training of junior doctors.

Dr Nur Hasan (salaried GP)

Dr Hasan is a friendly experienced GP working 4 days a week with the practice.

Dr Akbar Choudhury (salaried GP)

Dr Choudhury will be joining the practice in July 2020 to replace Dr Rajaratnam. He is hard working GP with special interest in diabetes.

29th Jan

Additional clinics and staff

Physiotherapy

We have a physiotherapist service every Tuesday morning.  You can see the physiotherapist for a first assessment instead of seeing a doctor.  The physiotherapist can assess many physical injuries and pains.  Appointments are 20 minutes long.

Social Prescriber

We now offer apppointments with our social prescriber every Friday monring. Appointments are 40mins long. The social prescrber can provide help and assistance with social care needs such as; difficuty completing beneift or housing forms, blue badges, support for loneliness and managing at home. For further infromation please contact the receptionist. More details are also avilable on https://www.hertshelp.net/hertshelp.aspx

 Pharmacist

We have a pharmacist service once week on a Thursday morning. The pharmacist can see some minor illness problems and reviews. Please ask the receptionists for more details.