Lister House Surgery - Practice Updates August/ September 2022
Included in this update:
- Physiotherapy service changes
- Community Pharmacy consultation service CPCS
- Patient Participation Group (PPG)
- Practice Staff
- Telephone
- Building
Physiotherapy
As of 1st September our phytotherapy service will be on Mondays and Fridays. Monday service will remain on site but Thursday physiotherapy will now be held at Wrafton House Surgery.
Why? - The reason for this change is due to the practice havening a limited amount of space on site for all our consultants and additional staff members.
How will it work? – The physiotherapists at Wrafton can see the exact same clinical system that we see at Lister. This means they have access to your records and the appointment book to be able to review and add information as necessary to your medical records. The only change for you will be where you are seen.
What do I need to do? - If you have an appointment booked for Monday or Thursday before 1st September – nothing! Please come to the surgery as per usual.
If you have an appointment booked for Monday after 1st September, please attend the practice as per usual
If you have an appointment booked for physiotherapy on a FRIDAY after the 1st September you will need to attend Wrafton House Surgery. On arrival you should advise the receptionists that you are a lister house surgery patient there to see the physiotherapist.
Where do I go? - For any appointments for physio on Thursday after 01.09.22 please attend- Wrafton House Surgery 9-11 Wellfield Rd, Hatfield AL10 0BS
What do I do if I need to make or change a physiotherapy appointment? – You will continue to contact Lister House Surgery for any new / amendments or cancellation of appointments.
What if I go to the wrong place? – If you make a mistake and go to either practice incorrectly, we will advise you where you need to be. Please be advised that the physiotherapists do not see patients more than 5 mins late and consider this when attending for your appointment. We appreciate this is a new change so may make some allowances in the first week.
CPCS Community Pharmacy consultation service
The practice will be starting the CPCS service as of 22nd September 2022. This service allows the reception to navigate patients to the local pharmacies who can help with a wide variety of issues. This saves both the GP and you time. For more information on how this service will work please see the link below:
https://www.youtube.com/watch?v=STsHgyM-rR8
See list of some conditions that can be referred and your pharmacist can deal with
Acne, Spots and Pimples
Allergic Reaction
Ankle or Foot Pain or Swelling
Athlete's Foot
Bites or Stings, Insect or Spider
Blisters
Constipation
Diarrhoea
Ear Discharge or Ear Wax
Earache
Eye, Red or Irritable
Eye, Sticky or Watery
Eyelid Problems
Hair loss
Headache
Hearing Problems or Blocked Ear
Hip, Thigh or Buttock Pain or Swelling Itch
Knee or Lower Leg Pain
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Lower Back Pain
Lower Limb Pain or Swelling
Mouth Ulcers
Nasal Congestion
Rectal Pain,
Scabies
Shoulder Pain
Skin, Rash
Sleep Difficulties
Sore Throat
Tiredness
Toe Pain or Swelling
Vaginal Discharge
Vaginal Itch or Soreness
Vomiting
Wound Problems - management of dressings
Wrist, Hand or Finger Pain or Swelling
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Patient Participation Group
The patient participation group is a group of patients interested in health and healthcare issues, who want to get involved with and support the running of our practice at Lister. The group meets every 6-8 weeks (virtually or in person) to decide ways and means of making a positive contribution to the services and facilities offered by the practice to its patients.
If you would be interested in joining our group please visit our website.
Practice Staff
The practice has welcomed new GP partner Dr Amar Gohil who started with us as of 1st July 2022.
Dr Sonal Patel will be our new salaried GP starting 1st September 2022.
New nurse Mariam Heidari started with us as of 24th August 2022.
The practice is happy to have all new team members on site.
We are continuing to recruit a GP receptionist both part- and full-time hours. Anyone wishing to apply for the role can send addressed to the practice manager. Please note that should you be successful you would need to register with another practice, full details available on NHS jobs or indeed.
Telephone
Regrettably we had 2 days of faults with the telephone system this month and we apologise for this. We appreciate the difficulties you face in contacting us and we are doing all we can to resolve these issues. Regrettably during august we have faced some serious staff shortages that have affected our usual service. We are facing serious recruitment issues, which is a national issue across the NHS.
Building
The practice will be adding an additional consulting room to the first floor – room 13. We expect this work to take place over the next few months.
Published on 25th Aug 2022