A team approach is essential in a modern general practice and everyone at Lister House Surgery works together to provide you with the best and most appropriate care.
Our doctors have a wide variety of skills and special interests including dermatology, diabetes, family planning and a cryo clinic.
Dr Muralidharan Rajaratnam
Dr Gwen McDowall
MB ChB, DRCOG, DFSRH
Dr Rachel Kinsler
Dr Richard Lavelle
MB ChB, DRCOG, MRCGP, DFSRH
Dr Rachel Williams
MBBS, MRCP, MRCGP, DRCOG, DCH, DFSRH
Dr Jennifer Barrett
MbChB MRCGP DFSRH
Our nurses hold a number of daily clinics and provide nursing care as arranged by your doctor or hospital. These include practical procedures such as cervical smears, immunisation as well as family planning and advice on maintaining a healthy lifestyle, vaccinations, changing dressings, removal of stitches, ear syringing, and health promotion checks as well as advice on contraception. They are also involved in the management of chronic health disease such as asthma, high blood pressure, diabetes and chronic obstructive pulmonary disease.
Julie is a Nurse Prescriber who can assess, diagnose and prescribe medications, so is often an appropriate alternative to seeing a doctor. Most of her sessions are 'minor illness' clinics. She is also our family planning nurse and leads for Asthma and COPD.
Jackie is heavily involved in general nursing duties such as cervical smears, immunisations (children, adults and travel), dressings, injections and ECG/BP measurements.
Diabetic Specialist Nurse
Janice Strachen is a diabetic lead nurse and works within both primary and secondary care. She works alongside the GP's at the practice and holds diabetic clinics 3 times a week.
Our trained health care assistant is able to undertake simple examinations, remove stitches and change dressings whilst assisting the doctors and nurses in clinics. She can also undertake ECG tests.
Deborah runs smoking cessation clinic, and provides NHS health checks. She also carries out weight management, dressings, ear irrigation, blood pressure measurements, vitamin B12 injections, flu and pneumonia vaccinations.
Kayleigh is the Practice Manager for the surgery. She works closely with the Partnership and Practice Staff to manage the day to day running of services offered by the practice. She is focussed on making sure that the right systems are in place to provide a high quality of patient care. She is responsible for operations, HR, finance and complaints.
Jackie Gates is responsible for managing all requests for medical reports and information from patients and solicitors. She works along side the practice manager to work with patients on issues they may have and helping deliver services to enhance patient care.
Louise is involved in many aspects of the practice including management of the reception team and organisation of rotas. She is also supports patients in resolving issues.
There are a number of secretarial and reception staff at the practice, including Lousie Noble (reception manager). All staff play a crucial role in the day to day running of the practice. All staff are trained to work in complete confidence and you can be assured that they will do their best to deal with every enquiry in an appropriate and sensitive way.
They do not offer medical advice but may be able to resolve queries and sign post to relevant services and information.
It is a legal requirement that confidentiality of patients’ records is maintained at the highest level by all staff.
They are vital in the smooth running of the practice and anything confidential will be treated in confidence. Requests for appointments and home visits, as well as repeat prescriptions should be made via reception staff. They can also pass on messages to the doctors and please do not be offended if they ask further questions regarding this, since it can be helpful in optimising your management.
Their job can be very stressful, especially at busy times and please help them by showing patience in these cases.
We also have a dedicated medical secretarial team that are available to answer queries regarding hospital and other clinical referrals.
Provide both antenatal and postnatal care. When you become pregnant you should initially see your GP who will arrange the appropriate follow up at hospital clinics and also at the midwife run Clinics at Lister House Surgery.
These provide help to patients who are housebound. They can be contacted by leaving a message with the Secretaries here at Lister House.
Counsellors from the Counselling Foundation work here at Lister House and referral to them can be made by your GP.
These are qualified nurses with extra training in child care. The team is able to support and advise families with babies and young children on a variety of health and social aspects. They can be contacted at the Well Baby Clinic or by telephone at Queensway Health Centre 01707 264577.
Palliative Care Nurse
The Palliative Care Nurse Specialist provides support and advice to cancer patients and their families.